Frequently Asked Questions
Everything you need to know about Locs of Love LLC products and services.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the United States. Please allow 1-2 business days for order processing before your package is dispatched.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return or exchange.
Are your hair care products safe for all hair types?
Yes, our products are formulated with natural ingredients designed to nourish and protect all hair textures, with a specific focus on the unique needs of locs and natural hair styles.
Can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.